Legal Notice, Privacy & Cookie Policy

1. Website Publisher

This website, accessible at www.ateliersurcordes.com, is published by:

Publication Director: Marc-Olivier WALLER , acting in his capacity as legal representative of ATELIER SUR CORDES SAS.

2. Website Hosting and Technical Services

The website is hosted by:

CREACTIWEB may also provide website development, maintenance and/or technical support services.

3. Intellectual Property

The website, its structure and all materials made available through it, including without limitation texts, photographs, illustrations, graphics, logos, videos, technical documents, visual elements, databases and other content, may be protected by intellectual property laws.

Unless otherwise stated, such materials are owned by ATELIER SUR CORDES or are used with authorization from their respective rights holders.

Any reproduction, representation, adaptation, modification, distribution, publication or exploitation of all or part of this website or its content is prohibited without prior authorization where such authorization is required by applicable law.

Any use expressly permitted by applicable intellectual property legislation remains unaffected.

4. Website Availability and Information

ATELIER SUR CORDES endeavors to maintain the availability, security and proper operation of this website.

However, access may be temporarily interrupted or restricted for maintenance, updates, security operations, technical incidents or circumstances beyond the reasonable control of ATELIER SUR CORDES.

Information available on this website is provided for general informational purposes only.

Each project is subject to a specific assessment based on the site, technical requirements, access conditions, identified risks, applicable safety requirements and local regulations.

5. Third-Party Websites

This website may contain links to third-party websites, services or resources.

ATELIER SUR CORDES does not exercise permanent control over such third-party services and is not responsible for their availability, content, security or privacy practices.

Users should consult the legal notices and privacy policies applicable to the relevant third-party services.

6. Data Controller

For personal data processed through this website, the data controller is:

7. Personal Information We May Collect

Depending on how you use the website and the nature of your request, ATELIER SUR CORDES may collect information including:

• first and last name;
• company or organization;
• professional position, where provided;
• email address;
• telephone number;
• country;
• city and/or location of the relevant facility;
• nature of your request;
• requested service or intervention;
• current operational status of the facility;
• level of urgency or priority;
• technical information included in your message;
• photographs;
• plans;
• inspection reports;
• technical documents;
• and other files voluntarily submitted by you.

Technical information may also be processed for website operation and security, including IP address, browser information, device information, access date and time, server logs and security-related information.

Please provide only information reasonably necessary for us to assess your request.

9. Why We Process Personal Information

General Inquiries

Purpose: to review and respond to communications submitted through the website.

Legal basis: our legitimate interest in managing professional communications or, where relevant, taking steps at your request before entering into a contract.

Requests for Quotations and Technical Interventions

Purpose: to understand technical requirements, assess feasibility, prepare proposals and organize discussions relating to a potential service.

Legal basis: taking steps at your request prior to entering into a contract.

Worldwide Rapid Intervention

Purpose: to receive, qualify and assess urgent technical requests, establish contact with the requester and determine whether an intervention can be prepared.

Legal basis: pre-contractual steps requested by the requester and, where appropriate, our legitimate interest in efficiently handling an urgent technical inquiry.

Existing Customers and Contracts

Purpose: to prepare, perform, administer and follow up on contractual services.

Legal basis: performance of a contract and compliance with applicable legal obligations.

Website and Information Security

Purpose: to protect the website, detect technical failures or malicious activity, maintain security and ensure continuity of operation.

Legal basis: our legitimate interest in protecting our information systems and online services.

Non-Essential Cookies

Where legally required, non-essential cookies and similar technologies are used only on the basis of the user's prior consent.

10. Mandatory Information

Certain fields in our forms may be identified as mandatory.

If you do not provide the information required to assess or process your request, ATELIER SUR CORDES may be unable to respond effectively or evaluate the requested intervention.

11. Data Retention

ATELIER SUR CORDES retains personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal and regulatory obligations.

Where an inquiry does not result in a contractual relationship, information required to maintain the business relationship may generally be retained for up to three years from the most recent contact initiated by the individual concerned , unless a different retention period is justified or legally required.

Where a contract is entered into, information required for the contractual relationship may be retained for the duration of that relationship and subsequently archived for periods required by applicable accounting, tax, regulatory or limitation rules.

Technical documents, photographs, drawings, reports and attachments submitted in connection with a project may be retained for the time necessary to review and manage the request or project and subsequently archived where justified by contractual, legal, technical or evidentiary requirements.

Information that is no longer required is deleted, anonymized or appropriately archived.

12. Who May Receive Personal Information

Access to personal information is limited to persons who require it for legitimate professional purposes.

Depending on the circumstances, recipients may include:

• authorized ATELIER SUR CORDES personnel;
• technical personnel responsible for assessing a project;
• administrative or commercial personnel;
• website hosting and maintenance providers;
• information technology and security providers;
• email and form-processing service providers;
• technical contractors or professional advisers required for a project;
• and public, judicial or regulatory authorities where disclosure is legally required.

Service providers acting on behalf of ATELIER SUR CORDES may process information only in connection with the services entrusted to them and subject to applicable data protection requirements.

14. Your Privacy Rights

Depending on the law applicable to the relevant processing, you may have the right to:

• request access to personal information concerning you;
• request correction of inaccurate or incomplete information;
• request deletion of information where applicable;
• request restriction of processing;
• object to certain processing based on legitimate interests;
• receive certain information in a portable format where data portability applies;
• withdraw consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

ATELIER SUR CORDES may request additional information where reasonably necessary to verify the identity of the individual making the request.

Proof of identity is not required automatically.

15. Rights of European Economic Area Users

Where the General Data Protection Regulation applies, individuals may benefit from the rights provided by the GDPR, including rights of information, access, rectification, erasure, restriction, objection and portability where the statutory conditions are met.

Individuals also have the right to lodge a complaint with the competent data protection authority.

16. United Kingdom Users

Where UK data protection legislation applies to a particular processing activity, individuals may have rights under the UK GDPR and Data Protection Act 2018.

Where applicable, ATELIER SUR CORDES will process qualifying requests in accordance with the mandatory requirements of UK data protection law.

International-transfer requirements applicable under UK law will also be considered where relevant.

20. No Automated Technical Decision Based Solely on the Website Form

Submitting a contact, quotation or Rapid Response form does not automatically determine whether ATELIER SUR CORDES will accept or perform an intervention.

Technical and operational requests require assessment based on relevant factors including location, access, risks, technical requirements, local laws and availability of appropriate personnel and equipment.

21. Data Security

ATELIER SUR CORDES implements appropriate technical and organizational measures intended to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or unauthorized access.

No Internet-based transmission or storage system can guarantee absolute security.

Users should therefore avoid submitting confidential, sensitive or unrelated personal information unless it is reasonably necessary for the requested technical assessment.

22. What Are Cookies?

Cookies and similar technologies are small files or identifiers that may be stored or accessed on a user's device when visiting a website.

They may be used for purposes including:

• essential website operation;
• security;
• preference management;
• audience measurement;
• embedded media;
• and third-party functionality.

23. Strictly Necessary Cookies

Cookies that are strictly necessary for the operation, security or delivery of a service specifically requested by the user may be used without prior consent where permitted by applicable law.

Such cookies may include technologies required for:

• website security;
• technical functionality;
• session management;
• and storage of cookie-consent preferences.

24. Non-Essential Cookies

Certain analytics, embedded-media, advertising or other third-party technologies may require prior consent.

Where consent is required, those technologies should not be activated before the user has made a valid choice.

25. Managing Cookie Preferences

Where a cookie-management system is provided, users must be able to:

• accept applicable cookies;
• refuse applicable non-essential cookies;
• select relevant categories;
• and subsequently change or withdraw their choices.

Where required by applicable law, withdrawing consent must be as easy as giving it.

A permanent Cookie Settings or equivalent control should remain accessible from the website where relevant.

26. Cookie List

The exact list of cookies and similar technologies should correspond to the services actually active on the website.

Where available, the cookie-management interface should identify:

• the cookie or technology;
• provider;
• purpose;
• category;
• and retention period.

This information must be updated whenever website technologies or third-party services change.

28. Professional and Safety Information

Descriptions of services, capabilities, intervention methods or international operations presented on this website are provided for general informational purposes.

Actual intervention methods, safety systems, personnel, equipment and procedures are determined on a project-specific basis.

Nothing published on this website should be interpreted as replacing:

• a site-specific technical assessment;
• a risk assessment;
• a work method statement;
• an engineering analysis;
• or any legally required authorization.

29. Changes to This Policy

ATELIER SUR CORDES may update this Legal Notice, Privacy Policy and Cookie Policy to reflect changes in:

• applicable law;
• website functionality;
• forms;
• service providers;
• data-processing activities;
• technical infrastructure;
• or international operations.

The version published on the website at the time of consultation is the current version.

The date of the latest update appears at the beginning of this document.

30. Governing Law

ATELIER SUR CORDES is a company incorporated under French law.

Unless mandatory legislation provides otherwise, this website and its legal notice are governed by French law.

Nothing in this provision is intended to deprive an individual of any mandatory protection or right that applies under the law of a jurisdiction that cannot lawfully be excluded.